Frequently Asked Questions
Answers to all your questions about 8upbd
Bonuses, deposits, VIP, and support — find detailed and straightforward answers to the questions 8upbd players ask most, all in one place on this page.
After joining 8upbd, players naturally have many questions — how bonuses work, how much is needed to deposit, what benefits VIP membership brings, or when support is available. On this page we have grouped those questions into four categories and answered them in plain language. Open the question you are looking for — we hope all your doubts will be cleared. If you cannot find an answer, contact our 24/7 live chat directly.
Bonus Section
Welcome Bonus
Yes, if you decide not to use a bonus after claiming it, you can contact our 24/7 live chat support and request a cancellation. Keep in mind that once a bonus is cancelled, that same offer cannot be claimed again. It is wise to read the full terms and conditions carefully before cancelling a bonus.
8upbd's wagering requirement applies only to the bonus amount, not to the deposit amount. For example: if you deposit ৳1,000 and receive a ৳1,000 bonus, you will need to place bets totalling ৳1,000 × 20 = ৳20,000 to withdraw the bonus funds. The wagering requirement for the welcome bonus is 20 times.
No. The welcome bonus is available only once per new player. A 100% match bonus of up to ৳8,000 is given on the first deposit. Attempting to claim the bonus repeatedly by opening multiple accounts may result in account suspension.
Yes, every bonus has an expiry period. If the wagering requirement is not completed before the bonus expires, both the bonus and any winnings earned from it will be automatically cancelled. To find out the specific expiry period, check the terms displayed when claiming the bonus or contact the support team.
The 8upbd welcome bonus is 100% of your first deposit, up to a maximum of ৳8,000. This means if you deposit ৳8,000 or more, you will receive a maximum bonus of ৳8,000 and your total balance will be ৳16,000 or more. Example: a ৳1,000 deposit gives a ৳1,000 bonus, for a total of ৳2,000. An ৳18,000 deposit gives a bonus of ৳8,000, for a total of ৳26,000.
Support Section
Support Questions
8upbd support is active 24 hours a day, 7 days a week. Help is available at night and on holidays too — there are no time restrictions. Live chat typically gets you a quick response, while email is suitable for reporting detailed issues.
For a faster resolution, have the following on hand before reaching out: your registered username or phone number, a brief description of the issue, and if possible, a screenshot of the problem or the transaction ID. This helps the support agent understand and resolve your issue more quickly.
You can reach support through two channels. First, the site's live chat — available 24/7 and providing instant assistance. Second, email: [email protected] — use this for complex or detailed issues. Both channels offer support in Bengali and English.
The 8upbd support team is able to assist in Bengali and English. Our support is built with Bangladeshi players in mind, so feel free to communicate in Bengali. Start a chat or send an email in whichever language you prefer.
The support team tries to respond to emails as quickly as possible. However, if you need immediate help, use live chat — you will get a real-time response there. Including a clear description of the issue and any relevant details in your email will help speed up the resolution.
VIP Section
VIP Program
Each week, a fixed percentage of your total bets is returned to your account as cashback. The cashback rate is determined by your current VIP level. Cashback is added automatically at the end of the week, so no separate request is needed.
In addition to higher weekly cashback, VIP members may receive priority access to special promotions, dedicated support, and early access to new games or features. The higher the level, the greater the rewards — that is the core idea of the VIP program.
The more regularly you play and the more active your account is, the faster you can advance to the next level. VIP level upgrades are reviewed automatically. To find out your current standing and what is needed for the next step, speak with support via live chat.
8upbd has a total of 4 VIP levels: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5%; Gold — up to 0.8%; and Platinum — up to 1.0% weekly cashback. The higher the level, the higher the cashback rate.
If an account remains inactive for an extended period, the VIP level may be reviewed. Staying active by playing regularly makes it easier to maintain your earned level. Contact support for the specific rules — they can provide accurate information based on your account details.
Deposit Section
Deposit Questions
8upbd does not charge any deposit fees. However, your mobile banking provider (such as bKash, Nagad, or Rocket) may deduct their own transaction charges according to their own policies. To confirm, check the fee schedule in your mobile wallet app.
The minimum deposit at 8upbd is ৳300. This applies equally to all payment methods — bKash, Nagad, Rocket, and Upay. With just ৳300 you can start playing in any section, including slots, live casino, or cricket betting.
Log in to your 8upbd account, go to the Cashier or Deposit section, and select bKash as the payment method. Enter the amount and follow the on-screen instructions. Once the payment is completed successfully, funds are usually credited to your account within a few minutes.
First, wait a few moments — minor delays can sometimes occur due to network issues. If the problem persists, contact our live chat support with the transaction ID or a screenshot. The support team will verify the matter and provide a resolution quickly.
Yes, Nagad is one of the supported payment methods at 8upbd. Go to the Cashier section of your account, select Nagad, enter the amount, and confirm the payment via the Nagad app or USSD code. The minimum deposit amount is ৳300.
The minimum withdrawal amount at 8upbd is ৳500. After a withdrawal request is submitted, funds typically arrive in your mobile wallet within 15 minutes to 2 hours. Supported methods: bKash, Nagad, Rocket, and Upay.
Still have questions? We are here to help
If you did not find an answer on this page, contact our support team directly — available 24 hours a day, seven days a week in Bengali and English.