Your information is completely secure with us
This policy provides a full explanation of how your personal information is collected, used, and protected on the 8upbd platform.
Introduction & Scope of Application
This privacy policy ("Policy") has been established and is operated by the 8upbd platform ("Platform", "we", "our"). The purpose of this Policy is to inform our users ("you", "your") about how we collect, store, process, and protect their personal information.
By using 8upbd's website, mobile version, or any related service, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
This policy is reviewed regularly and updated as needed. You will be notified of any significant changes to the policy through your registered contact method.
What data we collect
Information you provide directly
When you create an account or use services on 8upbd, the information you provide yourself includes:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Identity verification documents (national ID or passport)
- Preferred payment method (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal transaction details
Automatically collected information
When you use our platform, the following information is collected automatically:
- IP address and device information
- Browser type and version
- Browsing activity and session data on the platform
- Gaming history and account activity
- Login duration and page visit information
- Cookies and similar tracking data
Payment-related information
We collect information about your financial transactions. 8upbd accepts payments only through these mobile banking services: bKash, Nagad, Rocket, and Upay. Details of every deposit and withdrawal transaction are stored on our secure servers. This information is essential for preventing financial fraud and ensuring the security of your account.
How your information is used
8upbd uses the data it collects for the following legitimate purposes.
3.1 Service delivery and operations
- Creating, verifying, and managing your account.
- Processing deposit and withdrawal transactions.
- Providing bonuses and rewards.
- Personalising the gaming experience.
- Resolving technical issues on the platform.
3.2 Security and fraud prevention
- Ensuring account security and preventing unauthorised access.
- Detecting financial fraud and suspicious activity.
- Complying with anti-money laundering (AML) regulations.
- Verifying age (the platform is for users aged 21+ only).
3.3 Customer support and communication
- Responding to your complaints and queries.
- Managing 24/7 live chat and email support.
- Sending important account-related notifications.
- Informing you about changes to platform policies.
3.4 Platform improvement
- Analysing user behaviour to improve service quality.
- Planning new games and features.
- Monitoring and improving technical performance.
Data disclosure & sharing with third parties
8upbd never sells, rents, or transfers your personal information to third parties for commercial purposes. However, data may be shared in the following limited circumstances:
4.1 Service provider partners
To operate our platform, we work with certain trusted third-party service providers — such as payment processing services (bKash, Nagad, Rocket, Upay), technology service providers, and game content providers. These partners may use data only for specified purposes and are contractually bound to comply with our privacy policy.
4.2 Legal obligations
We may be legally required to disclose information in response to applicable laws, court orders, or valid requests from government authorities. In such cases, we will provide only the minimum information necessary.
4.3 Security protection
If disclosure of information is necessary to protect the security of the platform, or the rights or property of our users, data may be used in a limited manner in those circumstances.
Data security measures
SSL Encryption
All data transmitted between your browser and our servers is protected with industry-standard SSL/TLS encryption. This ensures that no third party can read your information.
Firewall protection
Our server infrastructure is protected by advanced firewalls and intrusion detection systems. When suspicious activity is detected, immediate action is taken.
Access control
Only those among our internal staff who need access to user data are granted it. All access is logged and audited.
We maintain the highest technical standards to protect your information. However, no method of transmitting data over the internet or storing it digitally can be guaranteed to be 100% secure. We regularly review and improve our security measures.
You also have a responsibility to keep your account secure — use a strong password, do not share your login details with anyone, and if you notice anything suspicious, notify our support team immediately.
Cookies & tracking technologies
6.1 What are cookies?
Cookies are small text files stored on your device when you visit 8upbd. They are used to improve your browsing experience and ensure the functionality of our platform.
6.2 What types of cookies do we use
- Essential cookies: Necessary for the basic functionality of the platform — login sessions, security verification, and so on.
- Functional cookies: Remember your preferences and settings — language selection, account preferences, and so on.
- Analytics cookies: Help analyse platform usage to improve services. This data is aggregated and not personally identifiable.
6.3 Cookie controls
You can control or disable cookies by changing your browser settings. However, please note that disabling certain cookies may cause some platform features to stop working correctly.
Your rights regarding your information
As a user of 8upbd, you have the following rights regarding your own information.
Right to access
You have the right to request details of what information we hold about you. Once we receive this request, we will provide the information within a reasonable timeframe.
Right to rectification
If your information is incorrect or incomplete, you can request that it be corrected. You also have the option to update some information directly in your profile settings.
Right to erasure
In certain circumstances, you can request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or legitimate business reasons.
Right to object to processing
You can object to the processing of your information for specific purposes. In such cases, we will verify the validity of your objection and take appropriate action.
To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible. We may need to ask for some verification information to confirm your identity.
Data retention period
8upbd retains your personal information only for as long as necessary. The retention period is determined based on the following factors:
- Core account information is retained for as long as your account remains active.
- Financial transaction data is retained for the period required by legal and regulatory obligations.
- Even after an account is closed, certain information may be kept for a period of time for anti-fraud and legal purposes.
- Unused data is regularly deleted or anonymised.
After a specified period, data is securely deleted or transformed in a way that makes personal identification impossible.
Third-party services & links
The 8upbd platform may contain content from third-party game providers and service partners — such as Pragmatic Play, Spribe, JILI, PG Soft, and other game developers. These providers may have their own privacy policies.
Our payment partners bKash, Nagad, Rocket, and Upay have their own privacy policies and data protection practices. Their own terms and conditions also apply when using these services.
Protection of Minors
8upbd is a platform strictly operated for individuals aged 21 and above only. We do not knowingly collect information from minors and do not allow them access to our services.
We verify age at the time of account registration. If information from a minor has been collected by mistake, we will immediately close that account and delete the related information as soon as we become aware of it.
If a parent or legal guardian believes that their minor child has provided information on our platform, please contact our support team.
Policy Changes & Updates
8upbd periodically reviews and updates this privacy policy as needed. Changes to the policy may occur in response to platform updates, legal requirements, or improvements to our services.
You will be notified of any significant changes via your registered email or through platform notifications. Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy.
Privacy Contact
For any questions, concerns, or requests related to this privacy policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.
Your privacy is very important to us. 8upbd is always committed to handling your personal information with the highest level of care and responsibility.
Want to know more? View our other policies
Learn about 8upbd's terms and conditions and responsible gaming policy.